Lichfield Rd Ind Est:
Tamworth.
Staffs.
B79 7UL
Fax 01827 - 53832
24 Hour 01992-513200
Company Reg: 650582
VAT No: GB 740761440
General Manager :
Mr Andrew Frost
Vehicle Tracking Service
To view the progress of your vehicle
Customer Survey Results.
Nationwide Tamworth Crash Repair Centre, Tamworth
It is our desire to continually improve our standards and quality to our Customers. To this end we carried out an extensive customer survey over a period of 5 months. The survey results are shown as part of our transparent and honest policies to promote one of the industries best body shops.The survey was carried out during the months of April, May, June, July and in 2003.
Questions asked. |
Average results over the period. |
Total customers surveyed 438. |
Q. 1. |
Number of contacts made within 24 hours. |
80% |
Q. 2. |
Customers rating the delivery & collection better than average |
73% |
Q. 3. |
Customers entitled to and receiving a Courtesy car |
99% |
Q. 4. |
Customers who rated the courtesy cars better than average |
69% |
Q. 5. |
Customers advised of excess waivers and took part * |
202 |
Q. 6. |
Customers who were given a completion date |
80% |
Q. 7. |
Customers whose completion date was met |
85% |
Q. 8. |
Number of people who were informed of changed completion dates |
69% |
Q. 9. |
Customers happy with their car on its return |
94% |
Q.10. |
Customers rating the service provided better than average |
85% |
* CDW (claim damage waiver) and why we advise our customers to take it out. Your own insurance is transferred to the courtesy car and your own excess will apply. We offer you the choice of taking out a cdw GBP15.00 per GBP100 of excess up front payment to waiver your responsibility to pay an additional excess in the event of damage. However you will still have to make a claim it is just we will cover your excess liability for this one off up front payment...
We would like to thank our customers for choosing Nationwide Crash Repair Centre Tamworth. Also the Insurance Companies for providing us work and our Suppliers for their support. The result of all this hard work and commitment provides the employment for 50 people who support the local Tamworth economy.
Insurance Companies
