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Vehicle Repairs

As a professional Accident Repair Company, we strive to get all our customers vehicles back in service as quickly as possible. We understand totally the inconvenience suffered without a car. However, on top of the time taken to repair the obvious panel damage, we feel sure that customers realise the complexities of today's modern motor vehicle. Most are made up of very sophisticated sub-parts - e.g. computer engine management systems, complex electrical components etc., all of which take time to assess correctly and repair or replace. These parts can be, and often are, damaged by the smallest knocks.

These factors, after a provisional inspection and estimate, make it all the more difficult to give an exact time the total repair will take. Therefore, we will contact you to keep you aware of the progress of your damaged vehicle and promise it's return as soon as possible.

Disconnection of Battery

During the course of any vehicle repairs it may be necessary to disconnect the battery for safety reasons. This will result in security codes, normally retained by Radio/CD/ Cassette systems, to be erased. Therefore, it is imperative that these codes are recorded correctly by the  customer before repairs commence. Nationwide Crash Repair Centres accept no responsibility for costs incurred by the customer to re-code Radio/CD/Cassette equipment.

Personal Property

The Repairer accepts responsibility for the safe keeping of items put into custody of it's receptionist, and for which a receipt has been given. However, all items left in the vehicle are left at the owners risk.

Excess Payments

Excess payments are your liability when making an insurance claim. It is your agreement with your insurance company to pay us (the repairer) the first (x amount of pounds) for every claim. All excess payments are payable on completion or prior (Motability) to repairs being carried out.

VAT Payments

If you are VAT registered you will also be asked to pay the VAT element on the final repair account. This cannot be calculated until the repair is completed and all costs have been accounted for. This may cause a slight delay at the end of the repairs but can usually be calculated within 2 hours of completion.

Please Note